How Breck School Built a One-Stop Rental Program on Subler and Veracross

The challenge: too many systems, too many chances for error

Breck runs a large rental program. Before Subler, it was spread across spreadsheets, email and phone, paper contracts, Veracross, and checks or cash. "The hardest part of requiring several different systems was the potential to have human error," said John Busch, Auxiliary Services Coordinator. "There were many different moving parts [where] one mistake [could] lead to a domino effect." Late payments were common. With rental schedules in different places, tracking was hard too.

Why Subler: one-stop shop with Veracross built in

Busch wanted a "one stop shop" for himself and his rental groups. Renters needed one place to reserve space, submit documents, sign contracts and get invoices. The deciding factor was Veracross, the school's management system. "Our priority was to find one that had Veracross integration capabilities," Busch said. "Subler was one of the only companies that provided that feature."

The results: 40% less admin time, no more spreadsheets

• Breck's team now spends 40% fewer hours a week on rentals. Busch lists what else changed:
• No more spreadsheets
• Less paperwork and less manual tracking
• Much faster reconciliation

"Just an overall faster and smoother process for both myself and my renters," he said.

Working with the Subler team

Busch usually hears back the same day, and never later than one or two business days. What stands out to him is how complete the answers are. "The explanations are extremely thorough," he said. "I never walk away from an inquiry with more questions." The requests he sends don't get lost. "I know every time I reach out to Subler they are going to answer my question and fix the issue or it is immediately added to their product roadmap." Here is what he would tell a colleague at another school: "If you want a company that makes customer support a top priority, choose Subler. If you want a company that listens to your school's unique situations and needs, choose Subler. If you need a company that provides a smooth, user-friendly one-stop shop for your rentals coordinator and rental groups, choose Subler."

What's next: non-athletic rentals and new facilities

Breck is adding non-athletic spaces to its rental program. New fields and facilities are coming online over the next two years. Busch expects the program to grow a great deal once construction is done. "It has been fantastic working with you all for the past several months," he said. "I am glad I went with Subler."